Refund Eligibility
Customers who receive the wrong product or product that is damaged during delivery should contact Omies Food Limited within 48 hours of receiving their order. Refunds or replacements will be considered after the issue has been verified.
Return Conditions
Returned products must be in their original condition and packaging where applicable. Products that have been used, altered, or damaged after delivery may not qualify for a refund or replacement.
Non-Refundable Items
Live animals, perishable farm products, and completed service payments are generally non-refundable, except where Omies Food Limited is responsible for an error or the product delivered is defective.
Contact for Refunds
For refund or return requests, please contact us through:
Email: info@omiesfood.com
Phone: 08038317073
We will review your request and respond as quickly as possible.